Terms & Conditions

Your responsibilities

Wilderide strongly recommends you have your own travel and/or personal cycling and ambulance insurance for the duration of the trip, in case of illness, accidents or late cancellations.

For your safety, please implement protocols outlined in the Wilderide Safety Checklist

Our routes traverse remote locations, often with no access to water and services, and with limited (and sometimes no) mobile phone network. It is important that you plan your equipment, supplies and communications to cope with these challenges.

To prevent the spread of phytophthora in our wild forests guests must comply with disease-risk hygiene strategies (see the Resources page).

For those on group tours it is important that you observe COVID safe measures compliant with current public health policies.

Payment terms

Payment of 30% deposit is required to secure your booking 90 days prior to start date.

Payment of the remaining balance is required 45 days before your start date.

Bookings made 45 days or less prior to the start date are required to make full payment to secure the booking. 

Single supplement: All accommodation is twin share. Requests for single accommodation must be made at the time of booking and will incur an additional fee.

Cancellation & refund policy:

Our cancellation policy reflects the logistical complexity criteria of the tours we offer. Wilderide will need to plan and confirm bookings with all suppliers (e.g. accommodation, restaurants, activities, guides, support vehicles) for the actual number of participants, and we are subject to the cancellation policies of these suppliers.

Refund policy based on date emailed cancellation notification received by Wilderide:

  • more than 90 days before start date - full refund

  • more than 45 days before start date - full cost less deposit

  • less than 45 days before start date - no refund

  • failure to turn up or leave trip voluntarily – no refund

  • If a tour is canceled due to failure to reach the minimum number of participants any deposit will be fully refunded.